The terms and conditions below form the basis under which your order will be executed. It is important to read them. Please pay close attention to the Covid-19 Policy. All prices are quoted in Singapore dollars. GST is not charged.
RESERVATION OF WEDDING DATE
It is the client’s responsibility to ensure that the invoice details are correct. A non-refundable deposit of 30% for orders above $2,000 is required to secure your date. For orders below $2,000, a deposit of $500 is required. This sum will be deducted from the final invoice. Bookings are not confirmed until the deposit has been received. Payment of the deposit is an acknowledgement of these Terms and Conditions.
Once the deposit has been paid, the prices and dates are confirmed unless stated otherwise. A quotation for the cost of your wedding flowers will be sent to you after the initial consultation in person or over email. The quotation is valid for 30 days. Please confirm the prices again if booking afterwards. The balance of the invoice is required 6 weeks before the wedding date.
CANCELLATIONS OR CHANGE OF DATE
The deposit is non-refundable, even if the date is changed, the wedding is cancelled for any reason, or the client decides to engage an alternative supplier.
CANCELLING PART OF YOUR ORDER
Any changes must be discussed during a meeting, via email or on the phone at least 2 months before the wedding date, to allow sufficient time for any changes. Amendments to the quotation can be made but if the total cost falls below 70% of the quote, Gathered+Styled reserves the right to withdraw from the contract – in this instance the deposit will be retained. Cancellations of part of your order less than 3 months before the confirmed date will incur a 50% cancellation fee of the total value of the portion that has been cancelled. Cancellations cannot be made less than 6 weeks before the wedding date.
Setup, tear-down and delivery charges may apply. The cost of these services will be specified by Gathered+Styled based on the requirements. While we endeavor to make all deliveries within sufficient time before the event, we cannot be held responsible for any unexpected events that may occur that are beyond our control. We will endeavor to make alternative arrangements should this happen. In this event, refunds will be at our discretion.
We take pride in our floristry and make every effort to provide the highest quality and unique look. We use fresh seasonal flowers following your theme and colours. We do not guarantee specific stem types. We will work with your wish lists and if available, we will include them. If particular varieties are unavailable, we will use the wish list blooms as inspirations for alternatives. Please note we are unable to produce identical flowers or designs to the photos that you send in; these are used as an inspiration. Gathered+Styled reserves the right, without penalty or cancellation by the client, to alter the style and shape of vases, pots, sundry items and display articles should any required items become unavailable prior to the wedding date. Any changes will be discussed beforehand.
We cannot control seasonal changes or the availability of any particular item as we work with nature. However, we will do whatever it takes and put in every effort to provide you with the products which have been agreed upon. If we need to make changes or substitutions we will advise you of the most effective and suitable alternative as soon as possible, and will ensure it is of good quality and equal value. Please note a lot of floral material is imported from overseas and therefore availability can be unpredictable. The items are not exchangeable and non-refundable.
PROPS FOR HIRE
All hired items require a deposit. The client is fully responsible for all damaged or missing items and the cost of all such items will be deducted from the deposit at its purchase price. The deposit will be returned in full upon safe collection of all Gathered+Styled property. All props must be returned to Gathered+Styled within 3 days or as agreed. Charges will be made for any glassware returned cracked, chipped or broken. It is the responsibility of the hirer to reclaim any of these costs from the venue if the venue is at fault. Equipment hired (e.g. jugs, bottles, vases, plinths, candelabras, stands, etc.) remain the property of Gathered+Styled at all times. Gathered+Styled accepts no liability for injury, loss or damage to the hirer or any third party by any equipment hired for use at the event.
Should the client have any issues with the quality or standard of the flowers/displays, the client must notify us upon receipt. Gathered+Styled reserves the right to rectify any errors on the day without prejudice. Any complaints regarding the quality, shape, size and quantity cannot be accepted after the day of the event.
Gathered+Styled reserves the right to take photographs of flowers and the setting prior to the wedding, which may be used for promotional purposes.
Liability is limited to the supply of goods only. We will not be held responsible for any injuries or damages sustained as a result of broken glass, materials or dyes that may be used to colour the water for you. Once the goods leave the premises of Gathered+Styled, or have been delivered, no responsibility will be accepted for any consequential loss or damage. If Gathered+Styled is engaged for event setups using props, furniture or existing constructions that do not belong to us, we will not be held responsible for any loss or damage that appears before, during or after the event.
It is the client’s responsibility to liaise with the venue or other prop supplier to receive and inform Gathered+Styled of any restrictions, instructions or recommendations regarding the setup, which we will follow. Removal of all flowers from the venue is the client’s responsibility unless previously arranged and included in the quote.
Due to the COVID-19 outbreak, we understand that your plans might change and events might be rescheduled. If you are going to postpone your event, please notify us at least 3 weeks before the event, or your deposit/full payment will be forfeited. Under these circumstances, we will work with you to move your booking to another date so you do not lose your deposit, but this is subject to our availability.
If you reschedule your booking to a date on which we are unavailable, your deposit will be forfeited. We cannot facilitate refunds of deposits in the event of a cancellation, so please consider this when making a booking, or when enquiring close to the wedding date. This is because almost 99% of flowers and foliage come from farms and suppliers from all over the world, and we have to order them way in advance to ensure we can get the specific types and colours of flowers and foliage for your event. These orders also require us to pay non-refundable deposits to our suppliers.
At the moment, we also cannot guarantee the availability of any particular type of flower, foliage or colour as shipments from suppliers and farms abroad are extremely unstable and unpredictable. If anything is unavailable, we will ensure it is replaced with the most suitable substitute and will ensure it is of good quality and equal value.
In the event of an unexpected tightening of COVID-19 prevention measures, such as a circuit breaker, lockdown, etc. that is announced within 3 weeks of your event and causes it to be cancelled/postponed, Gathered+Styled will not be able to provide any refunds or offer credits, as we would have already paid for and/or received the flowers and materials for your event. However, we will be able to create custom arrangements for you using the purchased flowers.